Terms of service

By engaging in our Nature Play events and services you agree to the following Terms and Conditions.

1. General Information

  • Wild Wanderers NZ is a registered business operating in Christchurch, New Zealand, providing nature-based play sessions for children and families.

  • By attending any Wild Wanderers NZ sessions, participants agree to the terms and conditions outlined in this policy.

2. Participant Responsibilities

  • Parents and guardians are responsible for supervising their children at all times during Wild Wanderers NZ sessions. The business is not responsible for unsupervised children.

  • Parents/guardians must disclose any medical conditions, allergies, or special needs of the child prior to attending the session.

  • Children and adults participate in activities at their own risk, and the business cannot be held responsible for injuries or accidents that occur as a result of participation.

3. Safety and Equipment

  • All materials and equipment used in Wild Wanderers NZ sessions are regularly checked for safety and cleanliness. However, parents/guardians are encouraged to supervise their children closely and ensure that all materials are used as instructed.

  • The business ensures that all activities are designed to be age-appropriate and safe for children; however, inherent risks may be associated with nature-based activities. By attending, parents/guardians accept these risks.

4. Weather and Cancellations

  • Sessions will be held outdoors unless extreme weather conditions (such as heavy rain, storms, or extreme heat) pose a safety risk. The business reserves the right to cancel or reschedule a session in such cases.

  • If a session is cancelled by the business due to weather or unforeseen circumstances, participants will be notified as soon as possible. A full refund or rescheduled session will be offered.

  • Wild Wanderers NZ will offer a make-up token if the participant cancels with at least 48 hours notice. If less than 48 hours notice is given, we are unable to offer refunds or credits for cancelled bookings.

5. Photography and Media

  • The business may take photographs or videos during Wild Wanderers NZ sessions for marketing purposes, including social media and promotional material.

  • By attending a session, participants consent to be photographed or recorded unless they explicitly opt out by informing the business prior to the session.

  • All intellectual property, including photographs and videos taken by the business, remain the property of Wild Wanderers NZ and may be used at the discretion of the business owner.

6. Health and Hygiene

  • The business is committed to maintaining high health and hygiene standards. All equipment is cleaned before and after sessions to ensure a safe environment for children.

  • Any child displaying symptoms of illness, including fever, vomiting, or contagious diseases, should not attend the session. The business reserves the right to refuse entry to any child who appears unwell to protect the health of others.

7. Liability Waiver

  • By participating in a Wild Wanderers NZ session, parents/guardians agree to release and hold harmless the business, its owners, employees, and contractors from any and all liability, claims, or demands that arise from participation in activities, whether on the premises or at external locations, except in cases of gross negligence or misconduct by the business owners.

  • This waiver includes but is not limited to injury, property damage, or loss as a result of participating in Wild Wanderers NZ sessions.

8. Payment Terms

  • Payment for sessions must be made in full at the time of booking to secure a spot. Failure to complete payment within the designated time frame may result in forfeiture of the booking.

  • Refunds will only be provided in accordance with the cancellation policy outlined above.

  • The business reserves the right to change session fees at any time. Participants will be notified in advance of any price changes.

9. Compliance with Local Laws

  • The business complies with all relevant local, state, and national regulations regarding public safety, child protection, and business operations.

  • Parents and guardians must adhere to any rules and guidelines provided by the business, including but not limited to environmental conservation, behaviour expectations, and use of materials.

10. Dispute Resolution

  • Any disputes or complaints regarding the services provided by Wild Wanderers NZ should be raised with the business owners in writing. The business will make every effort to resolve disputes amicably.

  • In the event that a dispute cannot be resolved directly, the parties agree to mediate the matter before pursuing legal action.

11. Amendments to the Policy

  • The business reserves the right to update or modify this policy at any time. Participants will be notified of any significant changes in advance, and continued participation in sessions after such updates implies acceptance of the revised policy.

Acknowledgment of Policy

By attending any Wild Wanderers NZ session, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this policy.

Product Terms & Conditions

Dispatch Times
All our bundle ingredients are handmade. Our current lead time is 3 days but this may change at times.

We currently dispatch orders on Mondays & Thursdays.

If you need your order quickly, please send us an email at hello@wildwanderers.nz and we will do our best to accommodate.

Wild Wanderers will not be held responsible for any inorrect or old shipping addresses used. Please check your shipping address at checkout. If you use ShopPay / Apple Pay to pay for your items, please ensure you use the correct saved address.

Once your order has been sent, you’ll receive a confirmation email with tracking details (where applicable).

Pre-Orders
If you order a product that is a pre-order, all items will be shipped together once the pre-order item arrives. If you would like some of your order earlier, please place two separate orders.

Currency
All prices on this site are in ($NZD) New Zealand Dollars.

Domestic / New Zealand Shipping
All orders will be shipped via New Zealand Post. We have a twice per week collection on Mondays & Thursdays of our parcels. Delivery times will vary based on your location. All items will be sent with tracking and a tracking number sent to you. We cannot be held responsible for delays through NZ Post and we will not be liable for any issues with your parcel once it is in the hands of NZ Post. If you are experiencing an issue with your delivery, please contact us and we will help you work with NZ Post to resolve the issue.

Delivery times:
Christchurch: overnight delivery once dispatched
Other urban New Zealand: approx. 2 working days, please allow 2–3 working days from dispatch
Rural deliveries: allow an extra 2 working days

Free NZ Shipping: Free standard shipping over $150. Use the code MAGICMAIL at checkout.

Free Local Pickup
We offer free local pick-up, location is in St Martins, Christchurch NZ. Exact address is provided when your order is ready to be collected. To access the free local pickup option - click on ‘more payment options’ at the checkout, add your email and the pickup option becomes available.
Please contact us at hello@wildwanderers.nz or via social media if you experience any issues. We can often arrange same-day collection with notice.

International Shipping

Australia Shipping
$18 NZD standard shipping
8–12 working days via NZ Post

Please note: Customers are responsible for any import duties or taxes.

US Shipping
$35 NZD standard shipping
10–15 working days

Please note: Customers are responsible for any import duties or taxes.

UK Shipping
$45 NZD standard shipping
10–15 working days

Please note: Customers are responsible for any import duties or taxes.

Europe Shipping
$50 NZD standard shipping
10–15 working days

Please note: Customers are responsible for any import duties or taxes.


Unclaimed items
Please keep an eye on your tracking. If your order is unclaimed and returned to us, we will only refund your order minus the shipping fee. If you received free shipping, our standard shipping cost will be excluded from your refund. We also reserve the right to charge the customer for any return postage charges for unclaimed items.


Returns
We hope you love your order from us. Unfortunately we do not currently offer returns for change of mind or if you provide us with the wrong information for your order. Please contact us within 5 days if you have any issues with your product on arrival, if any items arrive damaged or if you believe the order is not as described on our website. We can then organise an exchange or refund.